Privacy notice.

Who is responsible

Global Outlook LLC (“GLO”, “we”, “us”) is based at Hawally, Tunisia Street, Zainah Tower, Floor 13, Kuwait. This notice explains how information is handled in connection with our website, shipment enquiries and contact channels.

For privacy questions, contact [email protected] or +965 5000 1288. Do not send identity documents, payment credentials or sensitive personal information through the initial enquiry form.

Information you provide

You can browse without completing a form. A quote enquiry requires your name, email and the shipment’s overseas country, plus a company name for business enquiries. Phone and additional cargo and route details are optional.

Only provide accurate, relevant information you are authorised to share. An automated assistant may prepare or submit an enquiry with your authorization. We record available automatic verified security-provider signals and bot categories for abuse and service-quality analysis. Without trusted signals the sender remains unclassified; an assistant using an ordinary browser may be indistinguishable from a person using that browser.

Counting privacy choices

When you save or change measurement choices, including refusal, we send the choice categories, language, control location and choice-notice version to GLO’s service. We keep daily totals for up to 180 days to understand saved choices. The reporting store contains no IP address, browser identifier, contact data, shipment details or full page address. Our security provider may process connection information to deliver the service.

These are counts of saved choices, not people or all visitors. One person can save more than once, and blocking tools or service limits may prevent some reports. We do not infer refusal from differences between analytics providers, or send refusal records to advertising or session-recording tools.

Quote enquiries and communication

Use the quote enquiry form to share your shipment details. We use the contact and shipment information you send to assess your request, prepare a quotation where appropriate, and communicate about missing details and next steps.

The form displays its submission status. If it does not confirm submission, do not assume your enquiry was received; contact us directly. An acknowledgement is not a quotation, cargo acceptance or booking confirmation.

Website operation and security

Website and security providers process connection information, such as your IP address, browser information and requested page, to deliver the website, prevent abuse and troubleshoot problems. Technical logs may be retained for these purposes.

Forms use automated abuse checks. See the verification provider’s privacy notice.

Cookies and local storage

We use Cloudflare Web Analytics to measure page visits and performance without analytics cookies or browser storage for those measurements. Allowing Google Ads measurement loads Google’s tag, which may use cookies and receive page, browser and connection information. We send an enquiry conversion after GLO confirms receipt, without shipment content or the receipt reference. Receipt does not mean a qualified lead, quotation or booking.

If you allow advertising measurement and separately choose contact matching, we send Google SHA-256 hashes of your email and valid international phone number after an accepted enquiry. Google uses enhanced conversions to connect ad interactions with enquiries. We do not send your name or shipment details, or place contact hashes in ordinary analytics reports, Clarity recordings or local storage. Hashing is not complete anonymity. Earlier advertising permission does not authorize matching. You can turn matching off while leaving advertising measurement on. See how Google uses enhanced-conversion data.

We keep your measurement choice in browser storage until you change it or clear site data. If storage is unavailable, the choice lasts for the current page only. A separate random key in tab-session storage helps avoid repeating the same receipt event; it contains no enquiry details.

You can turn measurement off using the preference control on this page. This sets Google consent to denied and stops the enquiry conversion events the Google tag sends. It does not erase cookies or data already collected. A tag already loaded may still send limited cookieless status signals; after reloading with consent denied, we do not load it again. See how Google uses information.

Adverts and enquiries

When you open the website from a Google ad, the address carries a Google click identifier (gclid, gbraid or wbraid). The identifier is a random code and does not identify you on its own. We keep it in browser storage and send it with your enquiry. After GLO confirms receipt, our server sends Google the identifier with a conversion, without your name, contact details, shipment content or the receipt reference. Receipt does not mean a qualified lead, quotation or booking.

This is on by default. After you first scroll, a bar lets you turn it off; you can also use the preference control on this page. Turning it off deletes the identifier from browser storage, and enquiries you send afterwards carry no identifier. It does not withdraw conversions already sent. If you visit from the European Economic Area, the United Kingdom or Switzerland, it stays off until you turn it on.

We use personal data only to provide the service you request. We do not sell or publish it.

If you select “Remember my language”, your browser stores that choice on this device. You can remove it in your browser settings.

Your browser keeps a route and cargo draft as you move between pages in the same tab. The draft excludes contact details, which are also kept out of the page address. Your browser may offer autofill or restore a draft when restoring a session.

To reduce duplicate submissions after a lost reply or reload, we use locally stored random keys and a salted cryptographic digest of the submission for up to 24 hours, without form fields. Expired records are not reused; you can delete them through browser site-data settings. The measurement event key is separate from the RFQ request key.

Use the clear control below or your browser settings to remove the draft. This does not delete enquiries already sent to GLO or forms open in other tabs.

Usage analytics

Google Analytics uses page, device and connection information to measure visits, navigation, contact-link clicks, RFQ stages and outcomes, and page performance. Events use fixed stage names and categories, without shipment details, contact fields or receipt references. We remove unapproved address parameters before loading optional tools. Automatic form-field collection and remarketing features are not enabled.

Usage analytics is on by default. After you first scroll, a bar lets you turn it off; you can also use the preference control on this page. If you visit from the European Economic Area, the United Kingdom or Switzerland, it stays off until you turn it on.

Advertising measurement and usage analytics are separate choices. When a choice is off, we do not load its tools on new pages. Turning it off stops our usage events and sends denied consent to loaded tools; limited final status signals may still be sent. Turning it off does not erase earlier provider data. See how Google uses information.

Google Analytics event-data retention is set to two months without restarting that period on new activity. Aggregated or user-related data and provider logs may have different retention periods. Blocking tools and refusal limit report coverage; analytics do not represent every visitor.

Service providers and external links

We use website, security, email and communications providers to process enquiries and send them to GLO. When you ask us to arrange a service, necessary details may be shared with carriers, agents or specialists. These services may involve processing outside Kuwait.

News, map, email, telephone and WhatsApp links open independent services with their own privacy notices. They may receive connection information and anything you choose to send.

Retention and protection

An enquiry recovery copy is kept for seven days after the email service accepts all required enquiry messages, including your confirmation when enabled, then removed from active records. Receipt records are removed once the enquiry is more than 30 days old and at least seven days have passed since the last required message was accepted. Incomplete, failed or uncertain deliveries remain for follow-up, and backups may retain temporary copies. This does not delete correspondence held by GLO.

Browser drafts follow the storage behaviour described above. Enquiries, correspondence and service records may be retained as needed to respond, administer the contractual relationship, meet legal obligations or deal with claims. Providers’ technical logs may have separate retention periods.

You can ask GLO about the retention period applicable to your record. Information is handled for purposes connected with the enquiry or service; no website or communications channel can guarantee absolute security.

Your choices and requests

You can browse without using the form, edit or abandon a draft, and clear saved shipment information. An enquiry is not a marketing subscription.

To ask about information sent to GLO, request access or correction, seek deletion, object to a use or withdraw consent where applicable, email [email protected] with the subject “Privacy request”. Available rights and any duty to retain records depend on applicable law. Proportionate identity verification may be needed before disclosing or changing personal information. You may raise concerns with the competent authority where applicable.

Changes to this notice

We may update this notice when website services or information-handling practices change. The date at the top identifies the current version. Review the notice when providing new information or if you have questions about its use.